Customer Feedback

Below are some of the comments we receive back from customers, we would like to thank everyone for their comments, it makes what we do worthwhile!

just wanted to say thank you for the prompt service, goods ordered monday morning, received tuesday morning at 8.30.
brilliant service.
steve.

Hi, I Just want to thank you for the great service. I’ve just received my new section for my rod. From reporting it on Monday to receiving it Thursday, top class customer service.
Thank you.
Jack

I would like to say a big thank you for the excellent service provided with my recent order. The speed of dispatch and delivery was second to none.
Thanks again.
Barry

I would just like to say a big thank you for the excellent customer service that I have received you are a credit to on line purchasing ,really appreciate the friendly and helpful attitude from everyone I have spoken to
Kind Regards
Terry

Anthony I have to tell you!
That was an  incredibly fast shipping man! I can’t believe I got the tent in less than 24hours! Crazy!
I didn’t open it yet but thank you very much!
Never got anything that fast even coming from the USA

Just a brief message to thank you for your outstanding service in these difficult times, item arrived in perfect condition ,well packaged and on the day you said it would will recommend you to all my friends and family who fish and look forward to ordering more tackle off of you in the future once again many thanks .
Graham

To all The staff at Johnson Ross Tackle
Please convey my thanks to everyone my order has been completed.
When a minor problem arose with delivery, the staff were on it (I think it was Scott) and got it sorted very quickly so thanks for that..
I will certainly be using you again
The customer service has been brilliant
Thanks again
Cliff


Hi Guys
Been in the shop hundreds of times over the years, ordered online for the first time yesterday.parcel arrived this morning, absolutely fantastic service, thank you
All the best
Darren


I bought a Big Boy Carp Porter from Johnsonrosstackle for two reasons - price was competitive and they had it in stock. I received the item within a couple of days and their customer service when I had a small problem was second to none. It is nice to get a company who take you back to the “good old days” when your custom was appreciated. Well done Johnsonrosstackle for a 5 star performance - I would not hesitate using you again or recommending you to anyone.



I’d just like to thank you for your first class service. Your website is clear and informative; my order was processed quickly and I was kept fully informed about shipment. The parcel arrived quickly and everything was well packed. Absolutely first class from start to finish. Thank you very much and good luck in these challenging times. All the best, Paul R



My package just came today, and I want to say how happy I am with the whole thing, of ordering to reciving so fast and how good your website is too use, this is my first order and i will continue to use your service for many purchases in the future , its seriously good, keep up the work



Good morning, just a thank you. I ordered Friday afternoon and you got a bed chair and a new landing net to me this Monday morning. Amazing customer service as always.
Thank you.
Dave



A massive thanks to John who today talked me through the harrison 11 ft and 12ft range of rods at 1.75 and 2 lb tc. A true gent as nothing was to much trouble and patience was his forte. Very happy with my purchase John and thanks for your help. Stay safe and be lucky. Paul from Norwich.

Just wanted to drop you a quick email to say thanks and commend you once again for an amazing service!
I placed an order Thursday afternoon around 15.30 and within an hour I got an email saying it had been dispatched. The order turned up around 18.30 today so just over 24 hours from order to delivery which is simply fantastic service and testament to how good your shop and staff are.
Thanks again and I’m sure I’ll be in again soon to spend a bit more hard-earned!
Matt

“Johnson Ross Tackle has a wide range of products with very competitive prices. Quick delivery and excellent service. Special thanks to Anthony for the great service!”
Ryan

Hi this is isn't an enquiry but my package just came today, and I want to say how happy I am with the whole thing, of ordering to reciving so fast and how good your website is too use, this is my first order and i will continue to use your service for many purchases in the future , its seriously good, keep up the work ????
Josh W

Hello, I ordered the reel yesterday morning not expecting to receive the reel until the early part of next week.
I simply couldn`t believe it when it turned up this morning LESS than 24hrs after ordering it online!!.
I`d just like to say what brilliant service especially under the present circumstances we`re living under. Well done Johnson Ross, you can be assured of my continued customer support.
Simon Y

Dear Customer services
Just to let you know what an excellent service i received from the order on line at Johnson ross tackle shop , i rang them to ask if my order was sent it was mailed back the very day ,excellent service from them , i shall not hesitate to use this company again , Christmas is on its was i'm sure i will shop again soon
many thanks kind regards Christine

Hi, this is isn't an enquiry but my package just came today, and I want to say how happy I am with the whole thing, from ordering to reciving so fast, ordered at 3:15 Friday arrived Saturday morning, wonderful service. Steven

I have placed two orders recently, I have to say you have the best service I have ever had, even during this time of Covid. A lot of packages sent through ParcelForce have been stuck for weeks, but FedEx is really efficient. Many stores, including here in France, do not have your seriousness and professionalism. Despite Brexit and the complications it entails, you have a new loyal customer. I have placed a third order which I'm sure will be just as perfect. Bravo !
Kind regards,
Nicolas (France)