Terms and conditions of use
Johnson Ross tackle Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@johnsonrosstackle.co.uk.
Our Contact details:
Johnson Ross Tackle Ltd
3-9 Amwell St
Hoddesdon
Herts
EN11 8TP
Phone: 01992 462044
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. Our site shows live stock figures so if it shows in stock it is, once finished simply click checkout and follow the instructions.
In the very rare event that an item is out of stock we will contact you on the contact number you provide to let you know what is unavailable.
Shipping And Handling
Shipping is calculated at checkout, but will be no more than £10 to mainland UK (some ares of Scotland do carry a surcharge from couriers) but can be as little as £1.95, orders over £150 are free next day shipping to the UK.
Due to customs regulations we can no longer ship any bait, liquids or powdered additives to the US, Australia, Canada or the EU.
Delivery Schedule
We pride ourselves on our delivery speed and will normally send your order within 24 hrs .
Back Orders
If item is not in stock, we will contact you to see if you would like us to hold it on order for you.
Tax Charges
All the prices quoted within this site include 20% VAT, if you are outside the UK and have logged into your account the UK VAT will be removed.
Website Security
You will see that on every page of our site the padlock symbol will be displayed in your address bar, our site uses the latest security and encryption so you can browse and checkout safe in the knowledge that you are fully protected.
Returns Policy
If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within 10 working days. Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.
If an item is returned damaged or not in the same state as which it was sold with its original packaging or labelling we will be unable to process the return.
Should an item develop a fault we will do all we can to rectify the situation in mutually beneficial manner.
If you need to contact us regarding a return please email returns@johnsonrosstackle.co.uk
Recycling Programme
Free in-store take back is offered to individuals purchasing new electronic equipment in store. Qualified purchasers are eligible to return one item of electronic equipment with each purchase of an equivalent piece of equipment.
Online Purchases
Qualified purchasers are still eligible to return one item of electronic equipment with each purchase of an equivalent piece of equipment. Upon ordering an item that qualifies we will supply pre addressed packaging to return the old item back to us, however under these circumstances the return postage will be paid by the customer.
Johnson Ross Tackle will not accept hazardous waste as well as cracked or broken batteries and cracked or broken displays.
Products returned to Johnson Ross Tackle, and the components contained therein, will be reused, recycled, recovered or disposed of as appropriate in accordance and compliance with EU and domestic legislation.
Missing or faulty items must be reported within 7 days or receipt of order
WEEE Information
The Waste Electrical and Electronic Equipment (WEEE) Directive is a Europe wide initiative which aims to prevent electrical and electronic waste arising and to encourage its reuse, recycling and recovery. It sets requirements for the collection, treatment, recycling and recovery of WEEE. Manufacturers and retailers are responsible for financing these activities and the consumer is entitled to dispose of their electrical and electronic waste without any charge
Waste products that will be classified as WEEE, are identified with a crossed out wheeled bin symbol with a date code or a solid black bar beneath it. These WEEE marked products should not be mixed with general household waste, but kept separate for the treatment, recovery and recycling of the materials used.
If consumers dispose of WEEE correctly, they will be helping to save valuable resources and to prevent any potential negative effects upon human health and the environment, of any hazardous materials that the waste may contain.
Johnson Ross Tackle encourages all of our customers to take any waste electrical or electronic items to their nearest Local Authority civic waste site, where the waste will be accepted for its correct recovery and recycling without any charge.
